By booking an appointment with us, you acknowledge that you have read and understood our cancellation policy and terms of service agreement included below. We appreciate your cooperation in helping us provide the best service to all our clients.
Cancellation Policy
We value your commitment to your health and our services. To provide the best possible care for all our clients, we have implemented the following cancellation policy:
1. Appointments and Cancellations:
All appointments are reserved with a commitment to providing you with the best service. We kindly request a minimum of 24 hours’ notice for any appointment cancellations or rescheduling.
2. Late Cancellations and No-Shows:
Appointments canceled with less than 24 hours’ notice or no-shows may be subject to a cancellation fee. This non-refundable fee is $50 or 50% of the base services booked (whichever amount is greater), and it will be charged to your account or collected at your next visit. Kindly note that some services have their own specific cancellation policies, which may override the standard cancellation fee. These details are clearly provided on the booking page before you confirm your appointment.
3. Communication of Cancellations:
To cancel or reschedule an appointment, please call or text (314) 312-2686. If you are unable to reach us directly, please leave a voicemail or send an email with your name, appointment details, and contact information.
4. Emergencies and Special Circumstances:
We understand that emergencies and unforeseen circumstances may arise. Please communicate any exceptional situations, and we will do our best to accommodate you.
5. Membership Plan Holders:
For members, late cancellations and no-shows may result in the forfeiture of the appointment or a deduction of the session from your membership credits.
6. Exceptions:
Our cancellation policy is designed to be fair to both our clients and our practitioners. However, we may consider exceptions on a case-by-case basis.
7. Cancellation Fee Waiver:
If you need to cancel due to illness, we appreciate your consideration in contacting us as soon as possible. We may waive the cancellation fee in such circumstances.
8. Confirmation and Reminders:
We will send appointment reminders 3 days and again 3 hours prior to your scheduled visit to help you manage your appointments effectively.
Terms of Service Agreement for Chiropractic Services
1. Introduction:
This Terms of Service Agreement (the “Agreement”) is entered into between Integrative Chiropractic, LLC, hereinafter referred to as the “Chiropractor,” and the client, hereinafter referred to as the “Client,” collectively referred to as the “Parties.”
2. Scope of Services:
The Chiropractor agrees to provide chiropractic services, including examinations, adjustments, consultations, and other related services, as deemed appropriate in the professional judgment of the Chiropractor, for the benefit of the Client.
3. Client Responsibilities:
The Client agrees to provide accurate and complete health information, disclose pre-existing medical conditions, and follow the Chiropractor’s recommendations for care. The Client understands that results are not guaranteed, and individual responses to treatment may vary.
4. Payment and Billing:
The Client agrees to pay all fees associated with the provided services as outlined in the fee schedule provided by the Chiropractor. Payment is due at the time of service unless otherwise agreed upon. In the event of missed appointments, the Client may be subject to a cancellation fee. The Client is aware each service is subject to it’s own terms of service and cancellation policy and any credit card fees (2.9% + $0.30 per transaction) retained by our payment processor are non-refundable. No exceptions.
5. Insurance and Reimbursement:
The Client is responsible for verifying coverage with their insurance provider. The Chiropractor will provide necessary documentation for the Client to submit claims for reimbursement. The Chiropractor will not file or submit any insurance claims on your behalf. The Chiropractor does not guarantee reimbursement and is not responsible for any denied claims.
6. Confidentiality:
The Chiropractor agrees to maintain the confidentiality of the Client’s health information in accordance with applicable privacy laws. The Client acknowledges that communication via electronic means (email, text, etc.) may not be completely secure.
7. Limitation of Liability:
The Chiropractor will exercise reasonable care and skill in providing services to the Client. However, the Chiropractor shall not be held liable for any direct or indirect damages, including but not limited to injury, loss, or harm arising from the provision of chiropractic services, except in cases of gross negligence or willful misconduct.
8. Termination of Services:
Either party may terminate the chiropractic services with written notice. The Client agrees to settle any outstanding fees upon termination. The Chiropractor may terminate services if the Client fails to adhere to the agreed-upon treatment plan, engages in abusive behavior, or fails to make payments. The Client understands that it is their responsibility to seek alternative care upon termination of the Agreement.
9. Emergency Situations:
In the event of a medical emergency, the Client agrees to seek immediate medical attention from a qualified healthcare professional. The Chiropractor is not a substitute for emergency medical care.
10. Governing Law:
This Agreement is governed by the laws of St. Louis, Missouri. Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts in St. Louis, Missouri.
11. Consent to Treatment:
The Client acknowledges that they have read, understood, and consent to the terms and conditions outlined in this Agreement. The Client consents to the chiropractic services provided by the Chiropractor.
12. Entire Agreement:
This Agreement constitutes the entire agreement between the Parties and supersedes any prior understanding or agreement, whether written or oral, relating to the subject matter herein.
Email Marketing Disclaimer:
By booking a session with Integrative Chiropractic, LLC, you acknowledge and agree that the email address provided during the booking process may be used for marketing purposes. This includes, but is not limited to, receiving promotional offers, newsletters, and other marketing communications from Integrative Chiropractic, LLC.
If you wish to opt-out of receiving marketing communications, you may do so by following the instructions provided in the emails or by contacting our customer support at info@integrativechirostl.com.
Please note that even if you choose to opt-out of marketing communications, you may still receive transactional and service-related emails regarding your booked sessions or account.
Your privacy is important to us, and we are committed to protecting your personal information. For more details, please refer to our Privacy Policy found on our website.
Contact Information:
Integrative Chiropractic, LLC
Info@IntegrativeChiroSTL.com
(314) 312-2686